Terms & Conditions

All Canyon Collection products are handmade and one of a kind. They are not perfect and may have some minor flaws or slight differences in size, scent, and/or color. With that in mind, we will stand by any product that arrives broken or non-functioning by replacing the damaged product.

Wholesale and special orders are non returnable and non refundable.

Damaged products will need to be shipped back to Canyon Collection for exchange within 2 weeks of receiving. Please include a copy of your original receipt for our reference. While you will need to pay to have the product shipped back to Canyon Collection you will not be charged for shipping the replacement. 

Please understand, we try to keep our prices competitive with machine made products but are paying more to the artisans which is why we can not offer free shipping on everything. We appreciate your understanding and support.